FAQ

Shipping Information

We offer domestic delivery within Malaysia

You can refer to our shipping rates here. If you have any other questions, please do not hesitate to email us at hello@carpenterssonco.com

Ready stocks will be shipped within 2-3 business days. Shipping time for pre-orders will be calculated once the orders are closed. To take note, these are average estimations as we do not have control over the local postage system.

 You may return unworn, unwashed and unaltered items purchased from Moda for a full refund or store credit within 30 days of the purchase date. Please note that a “Final Sale” items cannot be returned.

Order Information

No worries, we are committed to serve you. Do email us at hello@carpenterssonco.com for us to rearrange the right order which will be sent to you ASAP!

As all of our orders are manually fulfilled by our amazing fulfilment team, we believe there has been a glitch which we are committed to correcting. Please email us at hello@carpenterssonco.com for us to assist you with this.

We accept Online Banking, Debit/Credit card & Stripe.For Online Banking, please select BillPlz.No account is needed if you're paying with Debit/Credit card.

All our payment methods are carried out online so we do not provide an option for (COD) at the moment.

Yes, but only within 24 hours of placing your order. To do so, please email us at hello@carpenterssonco.com

Yes, you can but prior to delivery period. Terms and conditions apply.

Please make a new order as we aren’t able to add on item to orders that are completed.

We ship the orders within 24 hours. Thus, you will most probably be receiving the items within 1-3 business days.

Orders will be dispatched WITHIN 24 hours and you will be receiving your items within 1-3 business days.

You will receive a tracking code within 24 hours. Please note that if your purchase is made on a weekend, your tracking code will be provided 1-3 days after.

If you have any other questions regarding your order, please feel free to email us at hello@carpenterssonco.com

Once your order has been fulfilled and dispatched, you will receive an email with the tracking number. Do check your inbox or spam for the email.If you’re unable to locate the email, please email us at hello@carpenterssonco.com and we will assist you.

Sure. Please refer here for our exchange policy

Do refer here for our returns policy.

Our quality checks are extremely strict but sometimes some would miss the boat but fret not.We apologise for any inconvenience and we’d be happy to send you a replacement item so please do take a picture of the defect and email it to us at hello@carpenterssonco.com

Other questions

Please send us an email at hello@carpenterssonco.com

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