Return Policy

RETURNS & EXCHANGE POLICY

At Carpenter’s Son, we want to provide an easy shopping experience for our folks.

To initiate a refund/exchange, please email us at hello@carpenterssonco.com

TERM & CONDITIONS
We understand online shopping can get confusing in terms of size charts and colour. With that in mind, we happily accept return and exchange within 100 days from when you’ve received your order:

- Returned items must have tags intact and be returned in its original packaging
- Returned items must not be soiled, washed or altered, with no visible signs of wear or tear
- The purchaser will return the item at own cost, we will issue exchanges free of charge thereafter.
- Free gift or anything complimentary that came with the purchase has to be sent back for all returns requested.
- Any missing items will be deducted from the refund amount of your purchase.
- Free gifts are not eligible for exchange/returns.

Carpenter’s Son reserves the rights to reject a refund or exchange request for returned item(s) that does not comply with above terms. Please note we only grant exchanges only once!

Forrefunds, shipping fees paid are not refundable. Refunds are only provided after products are received and processed at our warehouse.

Please note that refunds are strictly not allowed for items that have been exchanged.

REFUND/EXCHANGE PROCESS

- Please allow up to 5 working days for us to review your return request and process your refund or exchange from the time we receive the item.
- Refunds may take up to 10 Business Days to be credited back into your original mode of purchase especially if you have purchased via Online Banking Method. 


ORDER CANCELLATIONS
If you wish to cancel your order prior to dispatch:

Do email us at  hello@carpenterssonco.com within 24 hours. Anything past 24 hours will not be eligible for cancellation. 

DEFECTIVE ITEM
We do have an extremely strict quality check in place but sometimes it may slip through the cracks but don’t worry. We’d be more than happy to send you your replacement item so please do take a picture of the defected item and email it to us at  hello@carpenterssonco.com

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