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RETURNS & EXCHANGE POLICY

To initiate a refund/exchange, please email us at hello@carpenterssonco.com

TERMS & CONDITIONS

We understand that buying online can be tricky without having seen the actual product or try it on. With that in mind, we happily accept returns and exchanges within 30 days from when you've received your order:

  • Returned items must have tags intact and be returned in its original packaging
  • Returned items must not be soiled, washed or altered, with no visible signs of wear or tear
  • The purchaser will return the item at own cost, we will issue exchanges free of charge thereafter.
  • Free gift or any complimentary that came with the purchase has to be sent back for all returns request. Any missing items will be deducted from the refund amount of your purchase.
  • Free gifts are not eligible for exchange/returns.

Carpenter's Son reserve the rights to reject a refund or exchange requests for returned item(s) that do not comply with above terms. Please note we can only grant exchanges once.

For a refund, shipping fees paid are not refundable. Refunds are only provided after products are received and processed at our warehouse.

Please note that refunds are strictly not allowed for items that have been exchanged.

HOW LONG WILL IT TAKE FOR MY REFUND/EXCHANGE TO BE PROCESSED?

  • Please allow up to 5 working days for us to assess your return & process your refund or exchange from the time we receive them
  • Refunds may take up 10 business days to be credited back into your original mode of purchase especially if you've purchased via Online Banking method.

ORDER CANCELLATIONS

If you wish to cancel your order prior to dispatch:

Do email athello@carpenterssonco.com us within 24 hours. Anything past 24 hours will not be eligible for cancellation.

ALL OTHER QUERIES

Please view our FAQ page or contact us athello@carpenterssonco.com